DECLARATION OF ACCESSIBILITY
DECLARATION OF ACCESSIBILITY OF THE MUSEUM-CASTLE IN LANCUT
undertakes to ensure the accessibility of its website in accordance with the provisions of the Law of April 4, 2019 on digital accessibility of websites and mobile applications of public entities. The accessibility declaration applies to the website https://zamek-lancut.pl.
Date of publication of the website: 2007-01-01
Date of last significant update: 2022-03-19
Status in terms of compliance with the law
The website complies with the Law on Digital Accessibility of Public Entities' Websites and Mobile Applications.
Preparation of the Declaration on Accessibility
The declaration was prepared on: 2020-09-23
The declaration was last reviewed and updated on: 2023-03-30
The declaration was prepared on the basis of a self-assessment.
Feedback and contact information
Responsible for handling comments and requests:
Edyta Kucaba-Lyszczek
E-mail:
Phone:
(+48) 17 749 38 86
Everyone has the right to:
make comments on the availability of the digital site or its element,
make a request to ensure the availability of a digital site or its element,
request that the inaccessible information be made available in another alternative form.
The request must include:
contact information of the person making the request,
indication of the page or element of the page to which the request relates,
indication of a convenient form of making the information available, if the request concerns making the inaccessible information available in an alternative form.
Consideration of the request should be carried out immediately, within 7 days at the latest. If within this period it is not possible to provide accessibility or provide access in an alternative form, it should take place within 2 months from the date of the request at the latest.
Complaints and appeals
Complaints about the failure to meet these deadlines and the denial of a request can be submitted to the supervisory authority by mail or e-mail to:
Supervisory body: Director of the Museum - Łańcut Castle
Address: 1 Zamkowa Street, 37-100 Łańcut
E-mail:
Phone: (+48) 17 225 20 08
Complaints can also be filed with the Ombudsman.
ARCHITECTURAL ACCESSIBILITY
TICKET OFFICES
The ticket offices of the Museum are located in the building of the Podkarpackie Heritage Center, hereinafter referred to as "Manezh", 10 3 Maja Street.
The entrance to the building is located at ground level, only the door has a low threshold. There is a marked, adapted toilet in the building.
The area in front of the Manezh is paved with granite pavers, this can be an impediment to movement. The gate of the Manezh is located opposite the gate leading to the Park. Between the gates there is a street and a pedestrian crossing. Museum entrance tickets can also be purchased online https://bilety.zamek-lancut.pl/
PARKING
The Museum does not have its own parking spaces.
There are designated free parking zones for people with disabilities in the immediate vicinity of the Ticket Offices and the Park.
Due to the vast area of the Palace and Park Complex and the location of the exhibitions, people in wheelchairs are allowed access to the complex and a free driveway as close as possible to the entrances to the exhibitions. At the stage of planning a visit to the Museum, please notify us of such a need. By phone 17 225 20 08 or by email at
PARK
The area of the Park is accessible to all people. Access to the Castle leads through paved alleys. The alleys have drains running across them, i.e. water drains, which may make it slightly difficult for a person in a wheelchair, for example, to get around.
There is a fee to enter the Castle Park. There is a ticket machine in the Park, in the main alley leading to the Castle, before the main bridge - it is possible to pay by card or cash.
EVACUATION
There is no radio broadcasting system in the museum exhibitions area. The guardians of the expositions equipped with radio telephones, providing direct communication with the Museum headquarters, will inform about possible dangers or to communicate important messages (e.g. evacuation). This communication works both ways, e.g. to call for medical assistance to the Visitor.
VISITING
It is possible to visit the museum exhibitions with a guide dog. A person with an assistance dog has the right to enter all exhibitions on the condition that he/she presents a certificate confirming the status of the assistance dog, a current document confirming veterinary vaccinations. The dog must be equipped with a harness. The dog's owner is responsible for the dog's behavior and damage caused by the dog.
There is a pre-guide written in plain language available on the Museum's website.
The exhibitions of the Museum-Castle in Lancut can be visited in PJM as part of a standard guided tour - upon prior reservation. Visitors to the Institution may also obtain assistance and information in PJM upon prior request.
CASTLE
There is one entrance to the building, the so-called main entrance. There is one step in front of the door. Access is possible through a ramp with a 6% slope. A Museum employee is on permanent duty at the door. The checkroom is located inside the building on the first floor, with three steps leading to it.
Facilities for people with physical disabilities
Wide staircases lead to the exposition of the first floor and second floor of the building. Communication between floors for people in wheelchairs is carried out using 2 caterpillar staircases [PTR 160 by SANO], which may be an inconvenience in the case of larger groups in wheelchairs. In such a situation, please contact the Museum in advance and provide us with such information. In case of need, the Museum, the castle interior exhibition also has two VCWK42L type wheelchairs. There is no passenger elevator at the Castle.
The corridors and passageways in the first floor interior exposition are about 1.5 meters wide to allow movement with a commodore. On the tour route, in areas of difficult accessibility, an alternative passage has been designated, without loss of the interiors visited. Museum staff will assist in walking or climbing the steps.
The entire exhibition is accessible.
The second floor is not accessible to wheelchair users, and some of the interiors also have organic accessibility (including passages that are too narrow). The museum provides virtual tours of this exhibition on its website. https://old.zamek-lancut.pl/digitalizacja/wirtualsp/Lancut.html
The Roman Baths located in the basement of the Castle are an inaccessible exhibition for wheelchair users. Work is underway to provide alternative access.
There is an adapted toilet on the first floor of the Castle.
Due to the historic nature of the interiors, it is not possible to move around in electric wheelchairs. It is possible to use orthopedic wheelchairs provided by the Museum. People in electric wheelchairs can visit the interior of the Castle Vestibule.
Facilities for the deaf and visually impaired
A stationary audioguide system is available. Selected castle collections are available through sensory tours.
A tour of the first-floor exhibition in PJM is available on the Museum's website and on Deaf.TV.
Facilities for the elderly
The elderly and others who need it can use a balcony and/or a soft-tipped cane. For a short rest, they can use contemporary chairs set up in the exhibition.
Facilities for families with young children
An adapted toilet and a place to change a baby is available on the first floor of the Castle. No sleepers or wet wipes are available.
STABLES AND CARRIAGE HOUSE
NOTES. Wheelchair users are asked to use extreme caution when crossing the public road from the Castle Park to the park area at the Stables and Carriage House.
The elevated pedestrian crossing located there, and in particular the overrun of the crossing and the exit from it can be a serious inconvenience for you.
There is a risk of locking the front wheels of the wheelchair in the gap between the exit of the crossing and the curb. Please pay special attention in this area.
The main entrance to the Stables building is from 14 3 Maja Street.
There is a high step in front of the entrance. Access to the building for wheelchair users is possible through a ramp with a 6% slope. There are no side railings.
The Carriage House building is accessed from ground level.
The entire exhibition is accessible. In addition, a presentation of horse-drawn vehicles can be seen on monitors. The presentation is not adapted for the visually impaired.
The entrances to both buildings and the tour routes are of sufficient width to allow movement of all visitors.
The exhibitions are located on one level.
Walking carriage - the vehicle is not adapted for wheelchair users.
ICONS EXPOSITION
The Icons Exposition is located in the Stables building (left wing). The exposition is accessible from the ground level. There are wide doors leading into the building. A recording of "Visiting the Icon Art Exposition in PJM" is available on the Museum's website and Deaf.TV.
ORCHID HOUSE
The Orchid House building is located in the eastern part of the Park. It is accessed by paved and level park alleys and an alley running through the Park from the gate at the junction of Kosciuszko and Gen. Sikorskiego Streets to May 3 Street. The entire display of the Orchid Park is accessible from the ground level. A slight impediment for wheelchair users may be the gravel at the door to the building.
The orchid collection is placed within sight. For the visually impaired, the Orchidarium staff allows sensory tours - upon prior request and as the plants bloom. Pure water foggers are in operation at the plant exhibit, running automatically.
Building of the former Clerk's Casino
- Expositions concerning, among other things, the history of the city
The building of the former Clerk's Casino is located within the city (outside the Park) at the intersection of Zamkowa and Kosciuszko Streets. The entrance door is wide with a low threshold. A staircase leads to the first floor, where a platform - a stair elevator - has been installed. Passenger elevators are also available in the building. There are appropriately marked, adapted toilets on each floor.
The exhibitions in the d.Casino can be visited individually. On this website and Deaf.TV there is a "Tour of the City and Regional History Exhibition in PJM".
TRADITION EDUCATION CENTER
The Jan Potocki d. Orang. Jan Potocki d. Orangery and d. Dressage Hall. New exhibition spaces.
d. ORANZERY
Access to the Orangery is via the main (west) bridge. Then head to the right, to the building standing perpendicular to the Castle.
The main entrance to the Orangery is located on the shorter side of the building, by the columns. The entrance is accessed by an antique staircase of uneven height and a fixed ramp for wheelchairs. The stairs and ramp do not have handrails. There is sufficient maneuvering space in front of the entrance. At the door, inside the building, a museum employee is on permanent duty. Exhibitions in the building are located on two floors: the first floor and the first floor. Checkrooms are located in the basement. All floors in the building are connected by a passenger elevator and a staircase.
There are toilets next to the changing rooms. A changing table for younger children is available in the adapted restroom.
It is possible to enter the building and visit the exhibitions with children in strollers with the necessary caution in maneuvering.
It is possible to rent an orthopedic stroller on site.
It is possible to enter the building and all its rooms with an assistance dog and a guide dog.
In the building, an audioguide is available with three types of recordings: solemn description, audiodescription, in PJM.
NOTES. In the d.Orangerie there is a calming room designed for people who, due to their special needs, need a short rest and de-stress, regardless of age. There is a recliner in the room to allow a teenager or adult to dress up.
d. RIDING ROOM
Access to the Dressage Room is via park alleys, towards the tennis courts and the Orchid House and the gate leading to the Stables and Carriage House area.
From the fork, the alley leads directly to the door of the building. In front of the door is a bench where you can rest and wait for the tour. At the door, inside the building, a museum employee is on permanent duty.
Exhibitions in the building are located on two levels 0 and -1. The two levels are connected by a staircase and a passenger lift for wheelchair users.
A checkroom and an adapted toilet are located on level - 1. A changing table for small children is available in the adapted toilet.
It is possible to enter the building and all its premises with an assistance dog and a guide dog.
NOTE For wheelchair users, an entrance from 3 Maja Street is temporarily available (small strollers and baby carriages without obstructions). All assistance in this regard is provided by the building maintenance staff. Due to the failure of the platform at the exhibition (level -1), access to this part of the exhibition is temporarily difficult (three steps lead to it). Access to the changing rooms and adapted toilets is unhindered.
INTERIOR PARK known as the CASTLE PARK and EXTERNAL PARK known as the NATIONAL PARK.
There are five gates to the park from adjacent streets. The entrances are from the level of the sidewalks.
The avenues are level, with clearly defined edges, some of which have drains/water outlets running across them, which can affect mobility.
The park has benches where visitors can rest while walking.
Braille information is posted only in the Italian Garden area of the Castle Park.
HUNTER'S PALACE IN JULIN
The historic buildings are temporarily closed to the public. The park area is accessible. The alleys are uneven and sandy
Visitors can take advantage of the assistance of trained staff - including direct information on the layout of the exhibition or support during the tour to the minimum extent necessary.
The museum offers educational activities for all audiences. When selecting activities, caregivers and teachers can indicate the special needs of students and wards. Thanks to this, the implementation of projects can be modified and adapted each time.
The museum makes continuous efforts to improve the quality of service to visitors with special needs.
Report on the state of accessibility of the public entity for 2020.